Frequently asked questions
Can’t find your question here?
Then email festival@truckstar.nl
Participants (with truck)
Can I cancel my track pass?
Cancelling a Track Pass for the Profile Truckstar Festival is only possible for a valid reason and free of charge until 17 July 2026. If you are unable to collect your pass due to circumstances, you must always inform us. If you still have your pass collected by someone else without permission, both you and the person collecting the pass will receive a record and will be excluded from participation next year.
Can someone else collect my track pass?
No, track passes are personal. You can always email festival@truckstar.nl to ask whether a track pass can be transferred.
Regular festival tickets (without truck)
I bought my tickets online but did not receive them by email. Can they be resent?
If you purchased tickets but did not receive them, you can contact Paylogic customer service. Go to customer service.
Do I need to print my e-tickets?
It is not mandatory to print your e-tickets, but it does make scanning at the entrance easier. If you show your e-ticket digitally, make sure your phone is set to maximum brightness.
When can I download my e-tickets?
On 7 July you will receive an email allowing you to download the e-tickets for the Profile Truckstar Festival. Please keep an eye on your inbox. You can download the tickets up until the day of the festival.
Can I cancel my e-tickets after purchasing them?
It is not possible to cancel e-tickets through us.
Accessibility/parking festival grounds
Where can I park?
The TT Circuit has more than enough parking spaces and parking is free. Follow the instructions of the traffic stewards.
Can I travel to the festival by public transport?
From Assen station, a bus runs to the TT Circuit. Plan your journey via public transport at 9292.nl.
Is there disabled parking available?
This is located at the Welcome Centre on TT Tunnelweg. With a disabled parking card, you are allowed to park here.
Questions on the festival grounds
Is the site wheelchair accessible?
Yes, the site is accessible for wheelchairs. Please note that some parts of the circuit have sand to protect the asphalt from the trucks.
Can I bring my own food and drinks as a visitor?
Yes, this is allowed.
Can I enter the festival grounds on Friday?
With a weekend or child ticket, you are allowed to enter on Friday. This does not apply to Saturday or Sunday tickets.
How can I pay at the exhibition area and market street?
You can pay by card and in cash.
Do you use a deposit system?
The TT Circuit uses a one-time environmental fee. The Profile Truckstar Festival organisation does not make money from catering at the TT Circuit.
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- Pay €1 environmental fee for your first cup
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- Reuse your cup for your next drink and only pay for the drink
Return your last cup for recycling; it cannot be exchanged for money.
Can I bring my bicycle onto the circuit?
No, bicycles are not allowed on the festival grounds. Motorised vehicles (including electric ones) are also not permitted.
Where can I park my bicycle?
Bike racks are available at the entrance of the festival grounds.
Can I bring my dog to the site?
Yes, as long as it is kept on a leash and you clean up after it.
Can trucks honk their horns on the site?
No, it is strictly forbidden to honk during the Profile Truckstar Festival, including during entry and exit.
Can I play my own music along the track?
Music is allowed during the following time slots:
Saturday 25 July: 08:00 to 23:30
Sunday 26 July: 09:00 to 18:00
Can I fly a drone over the circuit?
No, drones are not allowed on or around the Profile Truckstar Festival site. Any drones used will be confiscated for the duration of the event. Please consider the safety of visitors!
Dutch evening
What are the times of the Dutch music evening?
The Dutch Music Evening starts at 18:00 and ends at 23:30. The evening concludes with a spectacular fireworks show.
I only want to attend the Dutch Music Evening. Can I buy separate tickets?
There are no separate tickets for the Dutch Music Evening. A Saturday or weekend ticket gives access to it.
Emergency services and age limit
How can I reach emergency services?
Emergency services (fire brigade, police and ambulance) can be contacted via the security control centre if needed. Phone number: 0592 – 380 333. Always give emergency services clear access!
From what age can you visit the festival unaccompanied?
The recommended minimum age to visit the Profile Truckstar Festival without supervision is 16 years. Visitors under this age are advised to be accompanied by an adult.